Back to the Heitehu Page Heitehu General FAQ
Frequently Asked Questions

The world of Heitehu exists without any Homo sapiens, for that species has long died out. What remains of a group of scientists is their last 'project', the attempt to merge technology with a Canis lupus, a wolf. By the name of Techah, this wolf now guards the lands that were once dominated by Homo sapiens. Being the only of his kind, Techah felt alone. To help that feeling of emptiness, he merged technology with some of the lands, making Heitehu- a collection of beautiful 'rooms' and lovely 'pose sets'. Explore and chat with other glitches. Become a member and be a part of our world!

Heitehu is brought to you by Shade, maintained by William Underwood, website co-owner and web developer.

Copyright 1999-2011 by wunderwood LLC.

About Heitehu
How much it costs
Creating an account
A Heitehu tutorial
The rules / Chat 'rating'
Asking for help
Becoming an administrator
Role-play on Heitehu
Technical problems
Reporting bugs
Submitting art for poses or rooms
Contacting us / Feedback
About Heitehu Deltas
About Heitehu subscriptions

What is Heitehu? (back to top)
  Heitehu is a 2D graphical avatar chat. That means that, unlike with a text-only chat (think AOL chatrooms), there's a unique visual element: you control a small drawing of your character (called "avatar") on a background scene such as a forest, a meadow or a castle room. You can interact with other online users by chatting and changing "poses" to make your character do different actions and express your mood. Your avatar can be any species in the wild canid family, and it can be sleeping, sitting, walking, pouncing, and more. Your speech will appear in an on-screen text log as well as in a small speech bubble above your avatar's head. You can use the chat directly from your web browser, and you do not have to download any program. This is a place to hang out, have fun, meet new people, and chill with friends.

Here's a screenshot! (opens in a new window)
Cool! So how much does this cost? (back to top)
  You can use Heitehu for free, but but if you want to get access to custom poses, or have a personal chatroom on the site, you will want to purchase Heitehu Deltas and use them to buy a subscription, as described in the chart at the bottom of this page. We still have free accounts, of course. If you want to hang out here for free, you still can.
Sign me up! Wait, how? (back to top)
  Fill out an application here. By signing up for Heitehu you agree to be subject to rules of conduct and terms of use.
I registered, and there's so many buttons! How do I use this thing? (back to top)
  Look here for the Basic Heitehu Tutorial and that should be enough to get you started. If you have any further questions, you can try asking other users you see in the chat, or call on a member of our Administration or visit the Heitehu forum.
What are the rules? What happens if I break them? What is this chat rated? (back to top)
  Our rules are written in detail here: The Rules of Heitehu, and they describe what the acceptable behaviour for Heitehu is and what can happen when you ignore that. In brief, we consider ourselves a PG-13 chat; so basically if it's not on "The Simpsons" it's not okay to do in the public rooms. Temporary private rooms are available to all members, but the private room ratings range from "G" to "X" and they are controlled by the private room owner. If you are a parent of an underage Heitehu patron and you have any questions about this, please e-mail Bill Underwood at .

Along with the rules of conduct for this site, in order to participate you must also agree to abide by our Terms of Use. By making use of the services on this website you agree to the terms of service described in this document.

We want everyone to have fun and be safe, and these rules are in place to help make that happen. Not following these rules can result in a kick (being "chased" from the chat, logged out), or a ban - which could be a few days or permanent, depending on the offense and how many strikes you've got. We have a very low tolerance for troublemakers, so just don't do it.
Who do I ask for help in using the chat or when someone is bothering me? (back to top)
  First off, if someone is bothering you, report them to an admin, then ignore them. Literally. On Heitehu, there is an ignore feature, and that should always be your first line of defence if someone is bothering you. You can ignore them and they will *disappear* from your chat window (and you will also disappear from theirs). It will look to them as though you have signed off the chat or left the room. Other users in the room can still see you and still see the person you are ignoring. To ignore someone, either click on their avatar and select "ignore" or type "!ignore {username}" (without the brackets "{ }") in the text box when you're in a room ({username} is their Heitehu name). Please note: Ignoring them does not kick them from the room, it only appears as though they have been to you.

Our Administration (AKA Admins) are here to help you: Whether that means answering a simple question, or protecting your chat experience. The Admins have the ability to give official answers to questions, as well as the ability to kick and ban troublemakers from the chat - they are Heitehu's police. If you see a rule being broken, please report it to us. If someone is bothering you, remember that you have to ask them to stop before it counts as harassment. Please keep a copy of your scroll log (AKA your chatlog) to show us as a record of the event. Never hesitate to ask for help if you don't feel right about a situation.

How to contact an Admin: When you first log in and see the map screen, to the upper right hand corner is a list of the online Administrators. If you then look in The Circuit Board, you will see the names of Administrators in italic and either yellow (Alphas), dark blue (Betas), light blue (Gammas), or orange (Helpers). For problems of any kind or calibre, feel free to contact any Admin that is online. You can "call" them from the room you're in and they'll come to assist or you can go to them (Remember to save your chatlog, if you go to them).
(Note: "Problem Tickets" are available but we prefer that this is used to report technical problems when there are no Admins online.)

Just like the Alpha of a real wolf pack, Ford is the lead Alpha () of Heitehu, and is ultimately in charge of the chat. Ford has a team of Alphas to assist with the managing of Heitehu. There are also Betas (), Gammas () and Helpers () in our Administration Team, and they patrol the chat and manage the different aspects of making Heitehu work. This symbol () signifies a regular chat member. Set the checkbox for "show ranks" in your Heitehu profile, to display rank symbols after user's names.
How do I get to be an Administrator? (back to top)
  Number one, don't ask us for it. We only ever open applications to become an admin when they're needed. When the time comes a news announcement will be made on the homepage, and on the forums. DO NOT ask us to open this process! Applications can only be found on the forum, and you must have a forum account if you wish to apply. Please Note: You must be 16 or older, to become an admin here on HTC.
Can I role-play (RP) here? (back to top)
  In short yes you can. RP is when people pretend to have clans, packs, mates, families, battles, and so forth. This site was meant for chatting, not for role-playing. But, we do understand that a lot of people are interested in RP, so we have a designated area where you can do it freely and meet other people interested in the same thing. All rooms are for both chat and role-playing, this may only be temporary thing if role-players cannot keep to these simple rules; Ask if anyone in the room minds if you role-play, if anyone does, even one Glitch (user) does mind, then find another room to role-play, NEVER say 'oh no one else minds it's 4 against 1 you change rooms', that is not acceptable. RP's must be kept to the Heitehu rating. If a Glitch (user) enters a room and you're currently in the middle of an RP and the new Glitch (user) asks you not to RP, that is the only time a Glitch (user) doesn't have the right to make you change rooms. We want to have a place for people that want to role-play, but the main Heitehu site isn't intended for RP.
Why can't I get into the chat? (back to top)
  This could be for a number of reasons. Make sure you have the most up to date version of Flash, which you can find here: Adobe Flash website. If you have some kind of firewall installed, (most schools and some business networks have this sort of protection), then that could be blocking Heitehu. Also, try clearing out your cache and cookies through your browser's internet options. Currently, the chat works best in Internet Explorer 7 and pretty well in Firefox as well as some other browsers. If none of this helps, go to here: The Technical Support Forum for help.
I found a bug (something that doesn't work). What should I do? (back to top)
  Tell us! We need your help in order to find all of the bugs and problems with Heitehu so that Underdog can fix them. Read this: How To Report Bugs and follow the instructions to post in our Tech Support forum.
Can I submit my own art for my character? (back to top)
  Yes! Look here for our Art FAQ!
I may want to speak with an administrator before registering, or I may have a question that's not explained here. Or maybe I have some feedback for you. (back to top)
  If you'd like to know more before registering, please e-mail your questions to . If you have a question that isn't answered here, please contact an Admin on the chat or use the Forum.

If you have feedback for us, we'd love to hear from you about how we're doing, or take suggestions for new features. We need your help to make this the best chat that it can be! All we ask is that you give your thoughts politely and respectfully, even if it's criticism. You can post in our Suggestions Forum section, you can email Underdog, or you can speak with any available Administrator about your ideas or opinions.
Where can I find out more about Heitehu Deltas? (back to top)
  Check out the Heitehu Deltas FAQ to learn about the currency used on Heitehu and other Chatlands sites.
Where can I find out about the different subscription levels and what they allow? (back to top)
  Check out this chart. It shows you the different subscriptions and how much they cost per day in Deltas. Heitehu Deltas (Δ) are the unit of currency on Heitehu. There is more information about what you get at each of the subscription levels on this page.

That should do it! Have you read both the rules of conduct and our terms of use yet? If not, please do so right away!

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